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Q. What are the delivery slot timings? When must we place the order for receiving our delivery?

Delivery will only happen as per below order timelines:

Slots Delivery Timings Normal Delivery Order Timeline Express Delivery Oder Timeline
1 8.00am to 10.00am Order should be placed on or before 9.00pm the previous day. Order should be placed on or before 12.00pm for delivery in third slot for the same day. Subject to product availability
2 10.00am to 12.00pm
3 4.00pm to 6.00pm

Q. What is Normal Delivery?

Normal delivery is for next day requirements of customers. It shall be executed as per the below terms:

  • Minimum order amount for Normal Delivery is INR 300/- and for some locations INR 750/-
  • A delivery charge of INR 25/- shall be applicable for an order with an amount between INR 300/- to INR 1,000/-
  • There is no delivery charge for an order with an amount above INR 1,000/-
  • We shall endeavour to deliver as per the abovementioned slot timings. However, the same shall be subject to availability and unavoidable circumstances.

What is the Express Delivery?

Express delivery is for urgent requirements of customers. We charge a nominal charge of INR 50 or INR 100 for Express deliveries. Order will be delivered in 4 hours to your location from the time the order is placed subject to product availability. It will be valid only for ordering window from 8am -4pm.

Will you deliver an order outside your selected delivery areas?

Typically, we do not accept orders outside our delivery area. However, if you are residing outside the mentioned delivery areas on mobile app and website, please feel free to call us on +91 9699 933 330 and we will try our best to fulfil your requirement.

What are the phone timings for order placement?

We accept orders 24 hours over the website/ mobile app subject to delivery slots and from 8.30am to 7pm all seven days of the week over the phone.

Q. What do I do if an item is not in saleable condition? (Damaged or expired)?

We have a no question asked return/refund policy in case the goods are ‘damaged’ or ‘expired’ at the time of receipt at delivery address. Please note that, the meaning of ‘damaged’ is limited to foul smell, bruised or discolouration for Fresh Chilled products and to foul smell, bruised, thawed or discolouration for Fresh Frozen Products. We insist that you check all the items at the time of receipt. We shall not be responsible to refund or return for goods once accepted at the delivery address. In case of any queries or concerns or for giving us feedback, please feel free to contact our customer support on +91 9699 933 330.

Q. How do I return products purchased on

Goods that are found to be damaged or expired on arrival can be returned. Please inform our delivery person and call customer care and we will resolve the matter at the earliest.

Q. How can I cancel my entire order?

Please contact our customer support in case you wish to cancel the order.
We accept cancellation requests only as per below timelines:

Slots Delivery Timings Normal Delivery cancellation timeline Express Delivery cancellation timeline
1 8.00am to 10.00am Cancellation request should be placed 3 hours prior to delivery slot chosen via phone or email for all slots Cancellation for express delivery option is not available
2 10.00am to 12.00pm
3 4.00pm to 6.00pm

On receipt of the cancellation request, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been shipped out by us or if the cancellation request is placed after the timeline mentioned above.

Q. How can I cancel items in my order?

Similar rules will apply to cancelling one item in the order or the entire order.